Privacy Policy
Last updated: April 29, 2020
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
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You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
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Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to DocketManager Inc, 195 Dufferin Ave, London, ON N6A 1K7.
- Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
- Account means a unique account created for You to access our Service or parts of our Service.
- Website refers to DocketManager, accessible from https://docketmanager.com
- Service refers to the Website.
- Country refers to: Ontario, Canada
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Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
- Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
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Personal Data is any information that relates to an identified or identifiable individual.
- Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Collecting and Using Your Personal Data
Information We Collect
We may collect personal information directly from you, automatically through your use of our website or services, and from third-party service providers.
Information You Provide To Us
When you contact us, book a demo, submit a form, request support, subscribe to marketing communications or use our services, we may collect information such as:
- First and last name
- Company name
- Job title
- Email address
- Phone number
- Mailing address
- Account login information
- Billing or payment-related information
- Information included in support requests, demo requests, sales inquiries or other communications
- Any other information you choose to provide
Usage Data
Usage Data is collected automatically when you visit or interact with our website or services. Usage Data may include information such as
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Referring URLs
- Time and date of visit
- Time spent on pages
- Approximate location
- Unique device identifiers
- Diagnostic and performance data
- Interactions with forms, content or advertising campaigns
Cookies, Analytics and Tracking Technologies
DocketManager uses cookies, pixels, tags, scripts and similar tracking technologies to operate our website, understand visitor activity, improve the user experience, manage website forms and measure the effectiveness of our marketing efforts.
These technologies may collect information such as IP address, browser type, device information, pages viewed, referring URLs, time spent on pages, approximate location, form interactions and advertising campaign interactions.
We currently use the following third-party analytics, marketing and advertising technologies:
Google Analytics
We use Google Analytics to analyze website traffic and usage trends. This helps us understand how visitors find and interact with our website.
Hubspot
We use HubSpot to support website forms, marketing communications, lead management and customer relationship management. HubSpot may use cookies or similar technologies to recognize visitors, track website activity and associate that activity with contact records when a visitor submits a form or otherwise identifies themselves.
LinkedIn Ads
We use LinkedIn Ads, including LinkedIn tracking technologies, to measure the performance of our LinkedIn advertising campaigns and understand how visitors interact with our website after viewing or clicking an ad.
Meta/Facebook Ads
We use Meta/Facebook Ads, including Meta tracking technologies, to measure the performance of our advertising campaigns and help deliver relevant ads. These technologies may help us understand how visitors interact with our website after viewing or clicking an ad.
Google Ads
We use Google Ads, including Google advertising and conversion-tracking technologies, to measure the performance of our advertising campaigns, understand how visitors interact with our website after viewing or clicking an ad, and help deliver relevant advertising. Google may use cookies or similar technologies for conversion measurement, campaign reporting and, where enabled and permitted, remarketing.
Lead Forensics
We use Lead Forensics to understand how organizations interact with our website and to help identify potential business customers. Lead Forensics may collect information such as IP address, company name and location, referring website, pages viewed, visit duration and return visits. We use this information for website analytics, lead generation and sales and marketing activities.
SourceForge Conversion Tracking
We use SourceForge conversion-tracking technologies to measure referrals, campaign activity and conversions associated with SourceForge.
These tools may collect or receive information from our website and use that information to provide analytics, measurement, advertising, campaign reporting and related services.
We do not intentionally use these technologies to collect sensitive personal information. We also review our website tracking configuration to limit collection to information reasonably necessary for website analytics, marketing measurement, form management and lead management.
Where required, non-essential analytics and marketing cookies are used only with visitor consent. Visitors may manage or reject non-essential cookies through our website cookie preferences, browser settings or the privacy and advertising preference tools offered by Google, LinkedIn and Meta.
Disabling certain cookies may affect how some website features function, but visitors can still access general information about DocketManager.
How We Use Personal Information
We may use personal information for the following purposes:
- To provide, operate and maintain our website and services
- To manage user accounts
- To respond to inquiries, support requests and demo requests
- To provide customer support
- To process transactions and manage billing
- To contact you about services, updates, security notices or administrative matters
- To send marketing communications where permitted by law
- To manage lead and customer communications
- To analyze website traffic and usage trends
- To improve our website, software, services and user experience
- To measure marketing and advertising performance
- To deliver relevant advertising through platforms such as Google, LinkedIn and Meta/Facebook
- To protect against fraud, misuse, security incidents or unauthorized access
- To comply with legal, regulatory, contractual and accounting obligations
- To enforce our agreements and protect our rights
You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us
We may share your personal information in the following situations:
- With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
- For Business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
- With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
- With Business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
- With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see You name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Detailed Information on the Processing of Your Personal Data
Service Providers have access to Your Personal Data only to perform their tasks on Our behalf and are obligated not to disclose or use it for any other purpose.
Usage, Performance and Miscellaneous
We may use third-party Service Providers to provide better improvement of our Service.
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FreshDesk
FreshDesk is a customer support software. The service is operated by Freshworks, Inc.
FreshDesk service may collect information from Your Device.
The information gathered by FreshDesk is held in accordance with its Privacy Policy: https://www.freshworks.com/privacy/
Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
- By email: info@docketmanager.ca